Hiring and Training Front Office

If you're anything like me you've noticed there's a lack in our training, standard of performance, and hiring options for Front Office. We all cross our fingers and hope we can find someone already trained or can slowly have our current business staff train a dental assistant that's ready to transition. Heaven help us if one of our Front Office quits and we have to find a replacement in two weeks!

Should You Hire a Consultant?

I see dentistry as one of the last frontiers for the entrepreneur in healthcare. Perhaps it's a little like the wild west in that there are still a lot of lone cowboys making their stake and opening up shop on a plot of land with a big dream. But, practicing dentistry is not all there is to making your business a success. There are plenty of skilled clinicians out there that are not making ends meet and are up to their eyeballs in debt, stress, and the shackles of business ownership with no clear path out of the monster they've built for themselves.

Is it time for an Office Manager?

How do you know it's time for an Office Manager in your dental practice? And even more, how to you find the right person for the job and make sure you do it right?

When talking with my clients about managers over the years I hear the same word over and over. Trust. How can I trust someone to manage my business as well as I do? How can I trust them not to steal from me, or run off good employees, or make expensive mistakes? The truth is, we've all been burned. Our trust has been broken. Sometimes it was because of a bad choice in who we trusted, but more often what I see is that we didn't handle things correctly and created a situation where we got hurt. Yep. Broken trust hurts.

How To: Interview for Filling Dental Positions

This post is part of our Dental-Office Manager series.

So, you're newly promoted or have just been handed the task of interviewing candidates for the open position in your office. Where do you start? I remember the first time I had to conduct interviews. I was hiring for a position that was new in our office. I realized we needed an extra person to sort of rove about and help in the front and the back. I hopped on Craigslist and posted a vague job ad with my own email address to respond to and my inbox was absolutely flooded with potential candidates. Rookie mistake.

How to Write a Job Description

Ah yes, the joys of paperwork! If you've ever sat down to draft a job description, new policy, or office manual you know the frustration and weight that the task comes with. Often the hardest part is just getting started! If you need to write job descriptions (and trust me, you DO) here's a simple guideline for getting started.